Services & Policies
Recommended Lesson Durations: For most students, my recommended lesson length for private tutoring is 1.5 hours (90 minutes). However, I recommend shorter meetings (approximately 1 hour each) for Skype students, as well younger students in grades K-8.
For my group courses, I recommend 1.5-hour classes for groups of 2 students, 2-hour classes for groups of 3-5 students, and 2.5-hour classes for groups of 6-8 students. (As a general rule, the more students in the class, the longer the session needs to be to cover the same amount of material.)
Locations: Unless you are willing to pay for my one-way travel time, all lessons are conducted at the McElroy Tutoring office or online via Skype.
Scheduling: I try to be as flexible as possible when it comes to lesson times. I understand that many students have very busy schedules, and am happy to accommodate each student's needs. I schedule lessons on a first-come, first-serve basis, and am available for lessons Sunday-Thursday, 10 am to 8 pm.
Payment: Although I never require that you pay for more than one lesson at a time, all lessons must be paid for in advance. I accept Mastercard, Visa, PayPal and personal checks. I also offer package discounts: for every 5 hours of tutoring you pay for in advance, you will receive approximately 5% off the total cost of tutoring, all the way up to 25% off for 25 hours. Pre-paid packages are not refundable.
Rate Changes and Notifications: I will honor your original rate for as long as you need tutoring, even if I have since raised my rate. If you ever discover an error in your billing, then I will be happy to adjust your account accordingly.
24-hour cancellation policy: Any lesson may be canceled or postponed, so long as I am given 24 hours advance notice. However, if notice is not provided at least 24 hours before the scheduled start of the lesson, and this happens more than once, then the client agrees to pay for full price of the lesson. I understand that this is a harsh penalty to pay if the absence is unavoidable, but this policy has proven to be necessary in order to protect our tutors. Some of our younger students have a tendency to be unreliable, so it is the parent’s responsibility to make sure the student arrives prepared and on time for each lesson. If the student cancels the lesson, then I will consider this a cancellation. If the student is more than 30 minutes late to the lesson, then I will also consider this a cancellation. I suggest keeping my cell phone number on hand, as the best way to contact me is directly by phone. The sooner you cancel, the sooner I can try to fill that time slot and prevent losing my income for the day. Please keep in mind that I can usually fill your time slot with another student if given sufficient notice.
Study Materials/Miscellaneous Charges: I am happy to provide any necessary books and materials for your student. All books/materials will be billed for at the current Amazon.com retail price. I am also happy to ship these books to your home address at no extra charge.
My office staff is also available during business hours to answer any other questions you may have. You can email us at firstname.lastname@example.org or call us toll-free at 866-584-8886, extension 1.